Some of you may have attended the vRA and ServiceNow presentation at VMworld 2017 yesterday. I regret not being able to attend and present it myself, however I’m certain that Chris Smith and Ian Smith did a fantastic job. Here I want to recap some of what was presented during that session.
It’s important to understand what options are available and what features they offer in order to understand what you really need when integrating with ServiceNow. To start do you need what is referred to as North/South integration, East/West Integration, or both. Below is a list of what capabilities fall under each classification.
|ServiceNow used as Catalog||vRA used as Catalog|
|VMware vRealize Automation handles automation and orchestration.||VMware vRealize Automation handles automation and orchestration.|
|Create or update CI records||Create or update CI records|
|Available via VMware ITSM plugin, AVNet Plugin, or Custom REST API integration.||Available via VMware ITSM plugin, SovLabs plugin, Avnet Plugin, or custom vRealize Orchestrator workflows.|