vRA 7.3 – Installing and configuring vRA plugin for ITSM – ServiceNow – Part 2

If you haven’t read Part 1 of this article you will want to go back and read it before you proceed. In part 2 we will build on the installation that we performed in part 1. Let’s just dig right in and get started.

How this integration works

Configuring the integration to use native vRA authentication requires the user to login to ServiceNow and vRA both. When the user logs into ServiceNow they are redirected to the vRA Login page and was logged in they are then redirected back to ServiceNow. This allows requests the user makes to be passed to vRA as that user. The main difference between this and the SAML (ADFS) integration is the user only need to login to vRA the very first time they use it and never again as the user is auto-magically logged in to vRA in the background using the SAML token. This is a great option for testing the integration without having to touch your Identity Management configuration.

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vRA 7.3–Installing and configuring vRA plugin for ITSM–ServiceNow–Part 1

It seems like everyone these days wants to use ServiceNow as their catalog for vRA.  It use to be that everyone just wanted to create or update CI records.  Before I get into the weeds on how to get vRA and ServiceNow talking together I wanted to take a few minutes to discuss the integration, the pros, the cons, and it’s limitation.

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vRA – vRealize Automation and ServiceNow Integration

Some of you may have attended the vRA and ServiceNow presentation at VMworld 2017 yesterday.  I regret not being able to attend and present it myself, however I’m certain that Chris Smith and Ian Smith did a fantastic job.  Here I want to recap some of what was presented during that session.

It’s important to understand what options are available and what features they offer in order to understand what you really need when integrating with ServiceNow.  To start do you need what is referred to as North/South integration, East/West Integration, or both.  Below is a list of what capabilities fall under each classification.

North/SouthEast/West
ServiceNow used as CatalogvRA used as Catalog
VMware vRealize Automation handles automation and orchestration.VMware vRealize Automation handles automation and orchestration.
Create or update CI recordsCreate or update CI records
Available via VMware ITSM plugin, AVNet Plugin, or Custom REST API integration.Available via VMware ITSM plugin, SovLabs plugin, Avnet Plugin, or custom vRealize Orchestrator workflows.

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