SovLabs Plugin Release 2019.8.0 Now Available

SovLabs has released it’s latest version of it’s vRealize Automation plugin version 2019.8.0. Among other key updated it is Certified for vRealize Automation 7.6 as well as ServiceNow Madrid. Below is the full list of updates available in this release:

What’s New?

  • Certified for vRA 7.6!
  • SovLabs Licenses
    • A new SovLabs 2019.x license key is needed in order to use the SovLabs 2019.x Plug-in
    • A 2019.x license key is needed in order to use the SovLabs ServiceNow Connector 2019.8.0
  • SovLabs EULA has been updated!
    • During install of the SovLabs Plug-in and running SovLabs Configuration, the EULA now refers to https://sovlabs.com/eula
  • SovLabs Template Engine
    • Added new tags, filters and improvements!
      • Tags: decrement, ifchanged, increment
      • Filters: abs, at_least, at_most, ceil, compact, concat, floor, lstrip, newline_to_br, reverse, round, rstrip, slice, sort_natural, strip, uniq, url_decode and url_encode
      • Improvements
        • Allow “.” in variables
        • Enhanced parser error messages
        • Allow Unicode forward and backward “fancy” quotes
  • Puppet Enterprise
    • Added “2018.1” and “2019.1” into the Version dropdown list.  Previously verified on 2018.3.4 and 2019.2.0
  • ServiceNow CMDB
    • Added “Madrid” into the Version dropdown list.  Previously verified on 2019.2.0
  • Backup as a Service for Veeam
    • Support for Veeam 9.5, Update 4
    • Performance improvement for Backup Jobs with a large number of VMs
  • Backup as a Service for Cohesity
    • New Day2 Feature: Ability to Recover Virtual Disk that allows recovering an entire virtual disk – either by overwriting the existing disk or recovering to a new (unmounted) device

ServiceNow Connector 2019.8.0

What’s New?

  • A 2019.x license key is needed in order to use the SovLabs ServiceNow Connector 2019.8.0
  • Supports Madrid
  • Added ability to enable the vRA Business Group to be selected at request time by the end-user in ServiceNow when ordering the Catalog request

Import Catalog Item / Modify Catalog Item Mapping Page Enhancements

  • New field for “Override vRA Business Group?”
  • Updated “Constant” label to “Template”

Improvements/Resolved Issues

  • Error logs in ServiceNow and ServiceNow Mid Server
  • ServiceNow request to show useful error when the request is unable to be generated in vRA
  • Hid unnecessary fields during Import/Modify for a vRA Blueprint

Resolved Issues

  • Ansible Tower
    • Fixed issue for Static Inventory failing when no dynamic groups are defined.
  • Ansible Tower for CM Framework
    • Fixed error reporting to report back correct error when an IP address is not defined
    • Fixed the error similar to the following: “[WARNING]: * Failed to parse /tmp/awx_inventory_rNDKxh/tmpqWOvv0 with script plugin: Inventory script”
    • Fixed error when accidentally appending trailing “/” to vRO Hostname when creating the Ansible Tower Endpoint
  • Snapshot Management
    • Fixed issue for missing ID(s) from incomplete vRA CAFE/IaaS data that prevented successful mapping to managed VMs in vCenter.  Added checking and additional logging.
  • IPAM Framework
    • Fixed Release IP to release the IP address correctly

To see previous feature releases please visit the SovLabs support website here.

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vRA 7.3 – Installing and configuring vRA plugin for ITSM – ServiceNow – Part 2

If you haven’t read Part 1 of this article you will want to go back and read it before you proceed. In part 2 we will build on the installation that we performed in part 1. Let’s just dig right in and get started.

How this integration works

Configuring the integration to use native vRA authentication requires the user to login to ServiceNow and vRA both. When the user logs into ServiceNow they are redirected to the vRA Login page and was logged in they are then redirected back to ServiceNow. This allows requests the user makes to be passed to vRA as that user. The main difference between this and the SAML (ADFS) integration is the user only need to login to vRA the very first time they use it and never again as the user is auto-magically logged in to vRA in the background using the SAML token. This is a great option for testing the integration without having to touch your Identity Management configuration.

Continue reading “vRA 7.3 – Installing and configuring vRA plugin for ITSM – ServiceNow – Part 2”

vRA 7.3–Installing and configuring vRA plugin for ITSM–ServiceNow–Part 1

It seems like everyone these days wants to use ServiceNow as their catalog for vRA.  It use to be that everyone just wanted to create or update CI records.  Before I get into the weeds on how to get vRA and ServiceNow talking together I wanted to take a few minutes to discuss the integration, the pros, the cons, and it’s limitation.

Continue reading “vRA 7.3–Installing and configuring vRA plugin for ITSM–ServiceNow–Part 1”

vRA – vRealize Automation and ServiceNow Integration

Some of you may have attended the vRA and ServiceNow presentation at VMworld 2017 yesterday.  I regret not being able to attend and present it myself, however I’m certain that Chris Smith and Ian Smith did a fantastic job.  Here I want to recap some of what was presented during that session.

It’s important to understand what options are available and what features they offer in order to understand what you really need when integrating with ServiceNow.  To start do you need what is referred to as North/South integration, East/West Integration, or both.  Below is a list of what capabilities fall under each classification.

North/SouthEast/West
ServiceNow used as CatalogvRA used as Catalog
VMware vRealize Automation handles automation and orchestration.VMware vRealize Automation handles automation and orchestration.
Create or update CI recordsCreate or update CI records
Available via VMware ITSM plugin, AVNet Plugin, or Custom REST API integration.Available via VMware ITSM plugin, SovLabs plugin, Avnet Plugin, or custom vRealize Orchestrator workflows.

Continue reading “vRA – vRealize Automation and ServiceNow Integration”