vRA 7.3 – Installing and configuring vRA plugin for ITSM – ServiceNow – Part 2

If you haven’t read Part 1 of this article you will want to go back and read it before you proceed. In part 2 we will build on the installation that we performed in part 1. Let’s just dig right in and get started.

How this integration works

Configuring the integration to use native vRA authentication requires the user to login to ServiceNow and vRA both. When the user logs into ServiceNow they are redirected to the vRA Login page and was logged in they are then redirected back to ServiceNow. This allows requests the user makes to be passed to vRA as that user. The main difference between this and the SAML (ADFS) integration is the user only need to login to vRA the very first time they use it and never again as the user is auto-magically logged in to vRA in the background using the SAML token. This is a great option for testing the integration without having to touch your Identity Management configuration.

Continue reading “vRA 7.3 – Installing and configuring vRA plugin for ITSM – ServiceNow – Part 2”

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vRA 7.3–Installing and configuring vRA plugin for ITSM–ServiceNow–Part 1

It seems like everyone these days wants to use ServiceNow as their catalog for vRA.  It use to be that everyone just wanted to create or update CI records.  Before I get into the weeds on how to get vRA and ServiceNow talking together I wanted to take a few minutes to discuss the integration, the pros, the cons, and it’s limitation.

Continue reading “vRA 7.3–Installing and configuring vRA plugin for ITSM–ServiceNow–Part 1”