vRA – vRealize Automation and ServiceNow Integration

Some of you may have attended the vRA and ServiceNow presentation at VMworld 2017 yesterday.  I regret not being able to attend and present it myself, however I’m certain that Chris Smith and Ian Smith did a fantastic job.  Here I want to recap some of what was presented during that session.

It’s important to understand what options are available and what features they offer in order to understand what you really need when integrating with ServiceNow.  To start do you need what is referred to as North/South integration, East/West Integration, or both.  Below is a list of what capabilities fall under each classification.

North/South East/West
ServiceNow used as Catalog vRA used as Catalog
VMware vRealize Automation handles automation and orchestration. VMware vRealize Automation handles automation and orchestration.
Create or update CI records Create or update CI records
Available via VMware ITSM plugin, AVNet Plugin, or Custom REST API integration. Available via VMware ITSM plugin, SovLabs plugin, Avnet Plugin, or custom vRealize Orchestrator workflows.

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SovLabs – Solutions for VMware vRealize Automation

If you have been to the VMware Solutions Exchange you most certainly have seen the name SovLabs.  Although their solutions are regularly called plug-ins, I assure you they offer more than just orchestrator-based plug-ins.  I first started working with their solutions earlier this year and I was instantly hooked.  Many of you have used vRO extensions that were made available by Tom Bonanno or myself posted here on Dailyhypervisor.  One in particular is the custom hostname extension for vRA.  While that extension has helped hundreds if not more of you, many of you quickly discovered the downside of using it.  That downside being management overhead and lack of support.  As much as we would have liked to offer support to those in need we simply don’t have the bandwidth to do so.  Even upgrading the extension we put out for new versions of vRA in a timely manner had its challenges for us.

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